Old  July 9th, 2018, 9:49pm     #1
Nicole is offline
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PayPal Issues with OLS - Private Message Nicole!
Hello OLS Members,

We apologize for the issue members have been having with their OLS accounts NOT automatically crediting their OLS subscriptions as soon as a payment is made via the PayPal link.

We are still looking into why this happened and what can be done to avoid this in the future. As well as, trying to fix the problem.

We will begin the process of manually crediting or refund members their payments over this week. If you purchase a subscription, PLEASE SEND NICOLE A PM (PRIVATE MESSAGE) and send your Paypal transaction ID #, receipt # and/or first & last name of person who paid, so she can look at manually crediting your account.

Please be patient and we truly apologize for this extremely inconvenient situation.

Thank You OLS!

  Old  July 24th, 2018, 7:42pm     #2
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pushing to the top

  Old  September 3rd, 2018, 9:17pm     #3
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If you have sent Nicole a PM that is all that can be done at this point. Only one PM needed per user. She will work on credits next time she is online.

Trust me when I say that no one is more frustrated by this PayPal situation than Nicole, however she is the only one (aside from Brent) who can credit the PayPal memberships until Brent & PayPal have rectified the situation.

She will also credit memberships for any days lapsed - 3 days lapsed, 3 days added, etc

The mods & I wish there was something we could do to help - we feel your frustrations.

KB
  Old  September 4th, 2018, 9:40am     #4
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Please bear with us a bit longer. We'll have this problem fixed and everyone's account credited as soon as we can.

Brent


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