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  Old  February 7th, 2018, 6:00am     #1
realaud is offline
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Pinceone Research
Is anyone else having problems logging into Pinecone or getting a response to inquiries? I haven't been able to log in for months and I cannot get a response either using their contact form or via direct email. Responses used to be so prompt. I cannot redeem my rewards or change my info

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  Old  February 7th, 2018, 7:59am     #2
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I had an issue for a few days where I couldn't finish a survey, but everything is fine for me now and I was able to do a cash payout recently as well. If I do send an email with any issues, I do get a response back within a day or two. So sorry you are having issues. I hope you get it resolved soon.

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  Old  February 7th, 2018, 8:25am     #3
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Have had issues for well over a year, not able to log in, etc. I finally just gave up on it.

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  Old  February 7th, 2018, 8:58am     #4
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Quote:
Originally Posted by allycat View Post
I had an issue for a few days where I couldn't finish a survey, but everything is fine for me now and I was able to do a cash payout recently as well. If I do send an email with any issues, I do get a response back within a day or two. So sorry you are having issues. I hope you get it resolved soon.
I had this problem for months. I did several surveys where I did the entire thing and got to the last page and it just said sorry we are having difficulties and I never got credit for them. I emailed and complained and they said they had no record of me doing the survey so they couldn't pay me yet when I went back in to try again, it said I had already done it. I did notice that they started using a new service or something to do their surveys when I was having a lot of problems because I had to change my login (didn't recognize the previously saved roboform username and password).

I hadn't heard from them for a couple of months until yesterday. I was able to complete the new one successfully but I did notice a new comment that listed a limit of what you can make a year.
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  Old  February 7th, 2018, 9:38am     #5
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I have no issues taking or completing surveys. However, when I am credited for the surveys I cannot log in. I have tried different browsers, different computers and it's all the same. I even reset my password several times. The site recognizes me to re-set the password, but then it won't let me log in. I have sent no less than 18 emails and 5 contact form inquiries and never received a single response. She used to respond within 24 hours with any issues. I believe the Pinecone site is not communicating properly with the re-capture site.

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  Old  February 7th, 2018, 11:04am     #6
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When they changed the format for surveys some time last year there was an issue with them being compatible with Chrome and I wasn't able to participate because I only have a Chromebook. Now I haven't had any emails from them in the past 6 months and I don't know how to start getting them again. I'm bummed because for awhile there I was getting at least $9 a month from them and one of the last things I did for them got me around $40 and 3 free products as it was a 3 month test.



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  Old  February 7th, 2018, 11:46am     #7
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I have not been able to log in for months and I have sent many requests for help with zero response from pinecone
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  Old  February 7th, 2018, 12:35pm     #8
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I am not having problems with them.

Maybe file a complaint with the BBB? They have a F rating.
However, it looks like they are responding/resolving complaints.

https://www.bbb.org/cincinnati/busin...ti-oh-10004752

There is also a phone number for Pinecone on that page. Have no idea whether it works.

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  Old  February 7th, 2018, 3:26pm     #9
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I had all kinds of problems took me a long time to finally get on again and I took what credits I had coming and quit using and that was after being a member for a very long time. I actually had problems twice like that but kept answering surveys the first time but after that I was disgusted and quit.

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  Old  February 7th, 2018, 9:18pm     #10
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I didn't get any response the last time I had a problem, I hadn't done many surveys in the last year because I have been busy and they had changed the format so I didn't know if I would be doing a survey or just a few questions. It was too hard to plan for how much time I was going to need. I realized I hadn't gotten any emails from them for a few months but I was still able to log in and cashed out what I was able to get. Then it wasn't long after they sent me an email asking if I wanted to keep doing surveys and that they changed back to the survey emails and the household question emails. Now I have been getting a few surveys again.
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  Old  February 7th, 2018, 9:37pm     #11
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i used to but not anymore

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  Old  February 8th, 2018, 9:24am     #12
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Quote:
Originally Posted by Karen_246 View Post
Have had issues for well over a year, not able to log in, etc. I finally just gave up on it.
Same here!
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  Old  February 8th, 2018, 10:16am     #13
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I have not had much of a problem with them. Still doing surveys and collecting my money with no issues. I notice it takes a bit longer to login but I am able to do so. I made $150 with them last year and had several new products to try along the way.
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  Old  February 24th, 2018, 10:43am     #14
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I had trouble with all of that for a while, but finally got it resolved. I can now take surveys, and cash out with no problems. At first, they tried to tell me it was my browser, but I used 3 different browsers to no avail, before they fixed whatever the problem was that I was having.

Joni
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  Old  February 24th, 2018, 11:33am     #15
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I sent them a message weeks ago asking why I no longer get any emails from them and never got a reply.



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