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amyshulk April 21st, 2004 6:03pm

Computer help - Post links, advice, etc...
I've seen a lot of posts asking for computer help and quite a few of you have responded with some good advice. I would like to start this thread for people to refer to when they have a problem. I am in no way a tech guru, but I have the means to help.

I think it would be great to have all the info in one place, so all of you that have links/advice please post them to this thread so others can know where to go for help.

PLEASE do not post Q's to this thread. It will be much easier to get an answer if you start a new post and it will keep this thread from getting cluttered.
If someone posts a link/advice you have Q's on, pm them if they say in their post they would welcome it.

I go to G4TTV (the old techtv message boards) when I have troubles. Here is a link to my post:

The best way to post is to put the name of your problem in the title instead of "help", the regulars will skip over "help" posts.

Give as much info as possible; system specs (XP or 98... & if you have antivirus, firewall, etc...) problem & when it started (after a d/l, clicked on a link, visited a webpage, etc....) & what you have already tried.

Please remember to post back on what did/didn't work & thank those that tried to help.

They have a sticky thread w/all the free d/ld's (link is at the bottom of my post) & lots of smart techies that are willing to help out. Please read my post before going there to learn the guidelines of their board.

You can pm me if you have any Q's or need help navigating the techtv boards.

EDIT 4 DEC. 2004

First off, if you have the preview pane on, you don't have to open the email to get infected - so you need to close that ASAP.

Go to OE (outlook express)

Click on View, then Layout. UNcheck the preview pane box and hit OK (if you hit apply, you will still have to hit OK)

Next, you should have a firewall and antivirus running at all times. I use ZA and AVG. Both are free.

Here is a link to g4ttv's post of ALL the free goodies to use to protect your comp:
Updated 5/10/05

Startup Utilities
Hardware and Software Reporting Utilities
Internet Security
Free Personal Firewalls
Web based Virus and Trojan Scanners
Local computer Virus and Trojan Scanners
Links to common virus removal instructions
Adware, Spyware, and Hijacker Scanners
PopUp Stoppers
Web Sites with Useful information
Microsoft Knowledge Base Articles
Windows Installation Helpful How To Sites
Registry Cleaners, file shredders, and file recovery
Audio and Video conversion and editing
Tweak Sites and Software
Spell Checkers

Scroll down to "Free Personal Firewalls" and decide which one to d/ld.
Remember, it's best to create a restore point BEFORE you d/ld, and wait awhile before d/ld'ing another program in case there is a conflict.

Then scroll down to "Local computer Virus and Trojan Scanners" and select one to use.

Those are the two MOST important progs. But you have to learn to surf safely, because they won't prevent you from making a mistake.

I also use spybot and adaware - they find things your antivirus doesn't look for, sso they are good to have too.

There is also a list of Web based Virus and Trojan Scanners - I try to do at least one of the online scans once a week or so. No one antivirus finds everything, so they are a good back-up

EDIT 17 FEB 2005 to add greensthings link/post to rogue spyware cleaners:


Originally Posted by greensthings another thread about spyware cleaners;

We had some talks lately about spyware, and I think I remember someone saying
they used and swore by a product whose name I remember seeing on the "rogue
spyware" list.
Rogue spyware is a kind of spyware that actually calls itself a spyware remover.
Some are simply false positives to force you to buy them, so that it will
"remove" the spyware. Actually, all it does is register that you've paid money
and stops telling you the false message.
Others actually add spyware to your computers. So I searched through my
favorites, and found this list...
Everyone, please check through this list and make sure your anti-spyware programs
are legitimate - I'd hate to see any of you scammed or ripped off.

MODS - Is it possible to pin or make this a sticky thread if it gets a lot of responses?

Thank you all, amy

renegade April 22nd, 2004 1:04am

For spyware info go to and check out the New Users forum if you are a rookie and the Security or Privacy forums if you need more specific info. They will read your HijackThis files and tell you what to do to fix your system. Registration is free.

Also, for spyware info I go to It stands for counterexploitation.

To prevent Hijackings go to and download the free program. Scotty will warn you of any hijacking attempts.

To prevent most spyware problems STOP using IE. Download Avant at or MyIE2 at Set the browser to clean history at closing and you will prevent 90%+ of all spyware from showing up.

Make sure you use the Immunize feature on Spybot Search and Destroy.

Cyrano_de_Texas April 22nd, 2004 1:17am

Sometimes upgrading to a newer version can be a good thing. Other times, your computer may not be compatible with the new version, the new version is bloated, or all the good options are no longer available. has been supplying the online community with old versions of various programs since 2001.

amyshulk April 22nd, 2004 11:42am

Hijackthis Steps Before You Post
Virus/Trojan/Spyware Help! and HijackThis Instructions !

Rikostan April 22nd, 2004 6:47pm

I would just like to say to be careful with avant browser. It used to contain spyware(the UCMore garbage) and I have heard that the latest version is pretty bad too, but I have not checked it myself.
Besides if you are using Myie2, avantbrowser, crazybrowser(my favorite), you are still using IE. You are basically just using a shell for IE.

I don't really have any boards I go to for help as I enjoy figuring stuff out on my own, but if I am really stuck, I go to It is the only place I have found that has really polite and really, really knowledgeable people.
You can get help for just about anything thing. I normally go when I need help with sql, oracle and Mysql code, but there are a lot of forums with more basic knowledge in them.

gunnerclark April 23rd, 2004 2:18am
This is a forum where everyone helps everyone else. You have to sign in but they never spam and I have always gotten good advice from it. Just post the problem and let others help. Also if you want to help someone there go for it.
This is the best place to figure out what is running on your computer in the taskbar. I have only found two things they did not have listed.
This is the place for all the best programs out there that are free or real cheap. Ad-aware and spybot just to name a few are residences here.
They have a database of over 800 files on your system and a nice search function for them. Helps id bad stuff.
This is the place to find out information on websites and spam. It tells you who owns the site and who is the network for the site.

JanMarie April 24th, 2004 10:30pm

Spyware Forums has a lot of info and a great help section where you can post your HijackThis logs and smart people can tell you what to get rid of, what to keep, and what to download to prevent it from happening again. You also learn how to edit your registry (without fear of killing your system) to get rid of those pesky reproducing adware/spyware programs.

amyshulk April 26th, 2004 11:34am

I just updated the instructions on using hijackthis. Please read it carefully and follow it to ensure you rid yourself of any nasties that have hijacked you. Once you have posted a log to the board of your choice, and they have helped you resolve your problem, please thank them (boards are usually all-volunteer).

A BIG thank you to those who have already posted to this thread - much appreciated!

Is there anyone else who has any advice/links to share?

tia, amy

sweeper42003 April 29th, 2004 1:46am

* Learn how to set everything in Windows so you can prevent some of these problems instead of chasing them with ad on products. For example, don't sweep as administrator.
* Check the security and privacy setting of all the browsers you use.
* When you find problem files track down where you picked it up and don't go back. If you just have to go back, make sure you add the adware/spyware URL to your block list in all your browsers. Don't just become dependant on scanware by scanning daily and then going right back to the sites where you picked up the files.
* Check the URL of any suspicious sweeps before entering. Just because they are listed does not mean they have been validated. After porn users, sweepstakes is the second largest group pro-spammers target.

*WhoIs for US, Europe, Asia Pacific plus trace tools & Register Of Known Spam Operations
Also help with tracing spammers or formatting complaints

*Register Of Known Spam Operations (database of pro-spammers & most do sweeps)

* Validate Email Address (Online Tool)

* Haven't picked a virus scan product yet? Scan now online free:

donnagirl1964 April 30th, 2004 9:17am

Deleting .dll files
When I run my Antivirus programs it always finds tons of spyware, most of which can't be deleted. So when I go into manually delete the .dll files and they read "write protected or in use" I rename the file to something easy like delete.doc and then reboot. After rebooting you can easily go in and delete the files, because they don't boot as .dll files.

donkeydoings May 1st, 2004 3:43pm

saw this posted on another board and it looks like it would be handy:

Daily Rotation

Daily Rotation: Quick Loading Headlines from 300+ Tech Sites

Click here to pick your headlines, font colors, etc.

JoyfulNois May 1st, 2004 4:41pm

This is a good tutorial for the HiJackThis! program:

And I found this site good for researching whether the items listed in my HiJackThis! log were legitimate, or were trojans or malware, etc., or just unneccesary:

yadgirl May 3rd, 2004 4:47pm

As of May 2, 2004 10:07 PM (PST), TrendLabs has declared a High Risk Virus alert to control the spread of WORM_SASSER.B. Several infection reports have been received indicating that this worm is spreading in the Latin American region.

This variant of WORM_SASSER.A similarly exploits the Windows "Local Security Authority Subsystem Service" (LSASS) vulnerability, which is a buffer overrun that allows remote code execution and enables an attacker to gain full control of the affected system.


To propagate, this worm scans random IP addresses for vulnerable systems. When a vulnerable system is found, the malware sends a specially crafted packet to produce a buffer overrun on LSASS.EXE, which causes the program to crash and eventually require Windows to reboot.

TrendLabs has released the following EPS deliverables:

TMCM Outbreak Prevention Policy 112 (released)
Official Pattern Release 883 (released)
Damage Cleanup Template 334 (released)
Vulnerability Assessment Rule 010 (released)
Network VirusWall (NVW) Pattern 10125 (released)

For more information on WORM_SASSER.B, you can visit our Web site at:

You can modify subscription settings for Trend Micro newsletters at:

donkeydoings May 5th, 2004 7:44pm

YaHOO Search Shortcuts & Preferences
Received this in an email today.

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EarthLink has a free Internet Explorer add-on that alerts users when they are directed to a fake website (

Dawggy May 7th, 2004 12:03pm

****Sasser Virus Removal Tool****

for those of you that have been infected with this latest nast virus symnatec has released a nice little removal tool.
Symantec W32.Sasser Removal Tool

File Description:

Symantec W32.Sasser Removal Tool is a removal tool to clean the infections of the following variants of the W32.Sasser worm: W32.Sasser.Worm, W32.Sasser.B.Worm, W32.Sasser.C.Worm, and W32.Sasser.D.Worm.

The W32.Sasser family of worms can run on (but not infect) Windows 95/98/Me computers. Although these operating systems cannot be infected, they can still be used to infect vulnerable systems that they are able to connect to. In this case, the worm will waste a lot of resources so that programs cannot run properly, including our removal tool. (On Windows 95/98/Me computers, the tool should be run in Safe mode.)

This little tool should do the trick!!!!

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